Collaborate in UAT sessions better: Use visual client feedback tools

During your User Acceptance Testing (UAT) sessions, don’t you ever wish your clients or users could just comment directly on your web projects, instead of sending long, incomprehensive comment threads on Trello or Asana?

Surely, there’s no single formula for a successful acceptance session. However, haven’t you suffered long enough? Don’t let those roadblocks prevent your team from being productive.

Why suffer when you can streamline your feedback acquisition using a UAT tool?

The main roadblocks in User Acceptance Testing

1. Not going deep into the business users’ requirements

Sometimes, you may think you have gone beyond the surface; however, as you look deeper, you realize you might just have covered the basics. The result is a loose interpretation that leads to errors and, eventually, defects. You should take action to avoid this, as it will be costly to alleviate those defects after the implementation.

To prevent that disaster from happening, put more effort into identifying the business users’ requirements. Ask the necessary but smart questions. Categorise them, provide examples, and then supply solutions.

2. Ineffective communication between the team

Miscommunication is common in UAT; however, this will be a small matter when the stakeholders work together to arrive at a solution. However, worse becomes worst when communication becomes ineffective in arriving at a solution.

What if your team’s communication style isn’t delivering the most desired outcome? Perhaps it’s time to reflect. Reconsider how you communicate with each other. Are you working towards the same goal? You must believe in the same vision, so all of you can pitch in and help if ever huge defects happen.

3. New or changing requirements from the business users

Of course, this is inevitable—however, how you deal with this situation will determine your project’s success. Sometimes, the business users will ask for a time allowance. They will use this period to decide on their new requirements.

The problem is they aren’t often clear about how long they might take in deciding. If you’re not careful, you might set your team for a sticky situation. Being too loose with this time allowance might not give you enough time to fix their suggestions before the release date.

Why use a feedback tool?

Besides empathy and communication, you can prevent those roadblocks from existing by using a client feedback tool. Userback, for instance, is a highly visual feedback tool you can integrate into WordPress, GitHub, Asana, Trello, and more project management tools.

See how a feedback tool can help eliminate the roadblocks we listed above:

1. Not enough insight into the business users’ requirements?

A good feedback tool will make the web project more visible to business users. As a result, they can easily comment their insights real-time, allowing you to categorise and resolve their suggestions quickly. For instance, Userback can let clients comment on live sites or apps.

2. Ineffective communication?

Reliable and smart feedback tools allow smooth, streamlined communication. For instance, Userback sends notifications by email or by chat apps. Through this feature, everyone can quickly acknowledge each other’s comments and assignments. This helps prevent anyone from feeling unheard or neglected.

3. New or changing requirements?

With a website feedback tool, you’ll have a bird’s eye view of the feedback acquisition. For instance, in Userback’s dashboard, you can view the feedbacks as screenshots. You can manage and categorise them according to their urgency. As a result, your team can have more focus and the clients will feel that their needs are being met.

Need to know more about Userback? Tools such as Userback will skyrocket your team’s productivity flawlessly. Visit https://www.userback.io/ to learn more about Userback!

Steve

Steve

I am based in Paris, France. Contact me for freelance and collaborative opportunities.